Desktop Support Engineer | 12-months Contract

Responsibilities:

Local Support Services

• Resolve incidents raised by end users in a timely manner to meet service level agreements.
• Documents and implements standard operating procedures.
• Sets up and troubleshoots connectivity or performance issues

Workstation Support

• Provides workstation support to local customers, resolving reported hardware, operating systems, and configuration issues through troubleshooting and research.
• Involve in the activities around PC life cycle including procurement, tagging of new assets to preparing assets for disposal.
• Maintains data integrity and security for workstations environment.
• Performs installations, upgrades and backups as requested/necessary.

• Local Technology Coordination
• Liaison between local technology and business needs and/or client projects, providing support and advice on technical related issues.
• Champions initiatives implemented by the CIO Organization and provides feedback on effectiveness as and when required.
• Develops and delivers training to local customers on the use of technology.

Job requirement

• Minimum diploma in Information Technology or equivalent
• At least 2 yrs of experience in hardware, software support and networking operations.
• Good working and troubleshooting knowledge of workstation hardware, Windows 10 and Office 365.
• Confident in communicating and working with customers across all levels including VIPs.
• Team player and possesses a customer service mindset.